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Return Policy and Procedure
- 90 day money back - Or exchange.
- Only a 15 % restocking fee + shipping and handling cost if return is
your mistake ( no restocking fee if the mistake is ours ).
- 1 year warranty on non-electrical parts
purchased ( some items have longer warranties ).
- Most items shipped within 24 hours of your order
receipt.
- Warranties and replacements are handled through us,
not the manufacturer ( though many parts can be warranted through a network
of dealers handling Fleck or Autotrol Valves ).
- To Return any item, simply ship back by method of your choosing and include a note explaining why you are returning the item
- Please include your Name and Original Order Number.
- We will either give you full credit towards an exchange or partial credit applied to your credit card, PayPal account or send a refund by check
SEND RETURNS TO:
Softenerparts.com
2441 Belle Road
Englewood, FL, 34223
Softenerparts.com is a 100% web based retailer, this means
extremely low overhead - raw savings - we pass to you, our valued customer. We
feel it is important that you know, we're not "part time", a
"short term project", or "virtual experiment". We are
professionals, dedicated to the success and operation of this business with
several branch warehouses in the United States. We have been helping people fix their water treatment problems since 1989. And online as Softenerparts.com since 1999, so we are here to stay. We know your products inside and out.
E-mail us today
with your questions, we're committed to using our knowledge and years of
experience to give the best customer service possible. While you're browsing
around our web site, bookmark us , and check back often for sales and specials.
New items are added almost daily, so we look forward to seeing you soon.
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